A family of four stands in an airport near automatic doors, each with brightly coloured luggage. The parents and two children appear happy and ready for travel. The young girl holds a stuffed animal and is wearing a hidden disabilities sunflower lanyard. Une famille de quatre personnes se tient dans un aéroport près de portes automatiques, chacune avec des bagages colorés. Les parents et leurs deux enfants ont l’air heureux et prêts à voyager. La jeune fille tient une peluche et porte un cordon tournesol pour les handicaps invisibles.

Our Project

Accessible Skies is focused on enhancing accessibility and support for people with cognitive disabilities, their care partners, and their families in the airport experience

Multiple people raise their hands in a circle, each holding a large wooden puzzle piece. The group appears diverse, symbolizing teamwork, unity, and collaboration. Plusieurs personnes lèvent les mains en cercle, chacune tenant une grande pièce de casse-tête en bois. Le groupe est diversifié, symbolisant le travail d’équipe, l’unité et la collaboration.
How we do it:

By identifying barriers faced by passengers with cognitive disabilities and their support networks to enhance their airport experience

By influencing accessibility standards in Canadian airports to reduce barriers and promote best practices

By better equipping Canadian airports to support travellers through education and customer service improvements

An older woman with gray hair and glasses smiles and waves while standing in front of airport flight information screens. She wears a backpack and holds a jacket, looking cheerful and ready to travel. Une femme âgée aux cheveux gris et portant des lunettes sourit et fait un signe de la main devant des écrans d’information sur les vols dans un aéroport. Elle porte un sac à dos et tient un manteau, ayant l’air joyeuse et prête à voyager.

Creating inclusive journeys for all

According to the most recent data from the Canadian Survey on Disability (Statistics Canada 2022) about 8 million Canadians reported living with at least one disability, including around 1.5 million people with a cognitive disability. These figures highlight the importance of inclusive design, clear communication, and train support staff, particularly in public spaces like airports.

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